We take product quality seriously. If your item arrives damaged or with a manufacturing defect, we are happy to offer a replacement or refund. Please follow these steps:

1. Notify us within 30 days of receiving your order.
2. Provide a clear photo of the damaged or defective item showing the issue.

We will assess the claim and, if approved, arrange for a free replacement or a full refund.

Since all our products are custom-made to order, we cannot accept returns or exchanges for:

• Incorrect size or color chosen at checkout.
• Buyer’s change of mind after placing the order.

Please double-check your order details before confirming your purchase to avoid any issues.

Refunds for approved claims will be issued as follows:

• If eligible, refunds will be credited to your original payment method or your account balance.
• If your payment was made in a currency other than USD, the refund may be subject to conversion rates.

For any concerns or to submit a claim, please email us at 1UPClothingAU@Gmail.com. Be sure to include your order number and photos of the issue (if applicable) for faster processing.